“A soft answer turns away wrath, but a harsh word stirs up anger.” Proverbs 15:1. Most of us have been in a situation when we lost control and said things we regretted. To make matters worse, our loud and inflammatory words evoked an angry response from the one with whom we argued. And, in spite of our good intentions and firm resolve, we failed to keep our cool. There is a sure way to control not only our own words and emotions but also the responses of people to them. We must be careful of what we say and how we say it. The next time you are in an argumentative situation – whether you’re confronting a person one – to – one or disagreeing with someone – avoid the hard words that stir up anger.